Managed Services
Fully managed IT services for Small Businesses.
Finally an IT company that feels the pain when your network goes down.
Basic
Includes the basics to keep your network and servers operational
-
24/7 Remote monitoring of Servers
We’re always watching them so you don’t have to.
- Server Patch Management
Managed and documented server patching.
- MS Exchange monitoring
24/7 Monitoring of MS Exchange servers. Email is the lifeblood of business, don’t miss that important message.
- SQL monitoring
24/7 Monitoring and optimization of MS SQL servers.
Extended
Includes the basics to keep your network, servers and workstations operational
- desktop monitoring
24/7 Monitoring of desktops, workstations, laptops and the applications running on them
- desktop patch management
Managed, Scheduled and documented desktop patch and update management.
- program installation alerts
Keep unwanted and malicious software installed by users or hackers off your company PCs.
- local backup
Local server data backups
- daily checklist
Daily checklist of To-Dos for the network.
- server/workstation junk clean
daily cleanup of temp files, internet history, offline content, bad registry settings
- server/workstation defrag
scheduled harddrive defrags using professional software.
Premium
Full service IT department for one low monthly cost.
- FREE Remote/Phone/Onsite support
Full helpdesk support during normal office hours. No charge Onsite support when needed. Fully tracked ticketing system tied to phones, email and SMS.
- Complete Vendor Management
No more 2 hour phone calls to Blackberry. No waiting around for the phone guy. We handle all your infrustructure vendors so you can focus on what you do.
- Hardware Procurement
We guide you in the procurement of the correct products at the right price for what your business needs. We offer a minimum 1 year warranty on all Hardware. We handle all RMAs of defective items at no charge to you.
- offsite spam/virus/phishing filter
Spam is a growing threat to productivity. We include our award winning spam blocking service at no charge.
- backup incoming mailserver
Even with the best preventative maintenance it’s possible for your mailserver to be unreachable. Don’t worry, our backup MX server will hold all your messages for 7 days and deliver them when your server is backup. Your clients don’t get any nasty bounce notices and you have peace of mind.
- Server/Workstation anti virus/spyware
We include our anti-virus/anti-spyware software as a standard feature. That’s one less yearly bill for you.
- web hosting
Full website hosting including: apache/php/mysql/dns/ssh/ftp/pop/smtp with daily file and database backups.
- offsite backups
Backups are great but if the building burns down you better have an offsite backup. We do that for you in a secure offsite datacenter.
